Example of how our Generic Advocacy service works Feedback
A had been off work for a year with difficulties that she felt were aggravated by the way her employer had mishandled a false allegation made against her by a work colleague. She took out a grievance against her employer and asked for advocate support at the grievance meeting
How our OA advocate supported the client to have their voice heard
I had preparatory meetings with A and helped her prepare a summary of the points she wanted to make. I attended the meeting we used the document we had prepared to keep focus during the meeting. A decided that she wanted to appeal the grievance panel judgement and we adopted the same procedure for the appeal hearing.
Was the client’s issue resolved?
A appealed against the findings of the grievance panel and with support of the advocate at an appeals hearing her appeal was partially successful.
How have you developed your skills as a volunteer? What do you gain from your experience of volunteering with OA?
I learned about grievance procedures and techniques for enabling a client to be able to contribute to formal meetings confidently and in a focussed way. I also had an opportunity to identify the boundary between advocacy and legal advice/support in this case and to prepare to withdraw when the boundary was reached.
More stories of our work and the difference it makes to vulnerable individuals
Oxfordshire Advocacy(OA) is a registered charity that supports people to say what they want to say, to secure their rights and services and to represent their interests. Our trained staff and volunteers offer a free advocacy service for all adults including older people, those with dementia, learning difficulties, mental health issues and physical needs.
Advocacy can help people:
Make their own views and wishes clear
Express their views effectively
Represent their views faithfully and effectively
Get independent and accurate information
Enable different viewpoints to be heard
OA also provides:
OA has its own training group, providing accredited training to volunteers. More details here.